Sales Coordinator, Bilingual (Japanese)

Position overview

Provide sales support, customer service and flawless execution in the co-ordination and administration of the education programs at designated Merrithew Host Training Centers. Responsibilities include assisting Mangers with business development activities, handling the day-to-day facility services and activities associated with growing the revenue for Merrithew^® hosting and to co-ordinate the pre-, during and post course execution of hosted courses. The position will be hybrid.

Major responsibilities

Sales Support and Business Development

• Assist Managers with market research, leads generation and initial qualification before passing pre-qualified leads to sales managers for designated territories
• Assist Managers with on-board training of new host centers, and coordinate with Marketing team to promote new host centers via email, social media, blogs, etc.
• Generate and maintain sales reports
• Support Managers with customer meetings and translation if necessary, and contribute to overall customer satisfaction by promptly handling inquires

Customer Service

• Provide superior customer service to new and current Host Training Centers by providing answers to their questions
• Communicate with facility owners/operators to ensure our students’ needs are met
• Proactively communicate with facility owners/operators on an ongoing basis to facilitate current and future training needs
• Assist with providing support to hosting clients and students through liaison with the Marketing & Communications team, and the programming team
• Other duties as assigned

Hosting Coordination and Implementation

• 1) Before Education Hosting
  • Documents Preparation: Hosting Agreements, Instructor Trainer (IT) Agreements
  • Order Creation in EMS
  • Updating Tracker and ensure most up-to-date info
  • Invoicing: Deposits, final payments, exams, makeups, privates
  • Apply payments
  • Send workshop notes to Host Sites upon receiving final payments
  • Send required Paperwork to Host Sites prior to Hosting begins
  • Process Course Materials and Digital Video Orders
  • Travel Arrangements:
    • Book flights;
    • Coordinate with sites about ground travel, hotel arrangements, travels, etc.;
    • Visa application: Assist ITs by providing visa letters, necessary guidance of visa process etc.;
    • Connect ITs with Host Sites by setting up group chats;
    • Calculate expense sharing when ITs travel to multiple Host Sites in one trip;
    • Invoice IT Expense to Host Sites prior to IT departure;
    • Prepare IT Brief prior to IT departure
  • Follow up payments: Deposits, final payments, IT Expenses, exams, makeups, privates
• 2) During Hosting
  • Provide assistance to ITs during their stay hosting territories
  • Provide ongoing assistance to Host Sites as required
• 3) After Hosting
  • Exams/Makeups/Privates: Collecting post documentation and submitting to programming; coordinate and follow up with Programming on exam results
  • Paperwork: Collect hosting Paperwork; follow up missing documents; enter into EMS and issue Completion Letters
  • IT Invoice: Collect, annotate, and submit to Accounting

Skills and qualifications

• 2+ years sales support or coordination, administration and customer service experience
• Post-Secondary Education in Business/Office Administration or related field is an asset
• Bilingual in English and Japanese is a must
• Strong written and verbal communication skills
• Team player, willingness to adapt quickly in a fast-paced multicultural environment
• Superior attention to detail to ensure quality of work
• Ability to multi-task and must possess effective time management skills
• Skilled user of Excel and other Windows office software and CRM system