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Hosting Coordinator, Global Hosting

Position overview

Provide superior customer service and flawless execution in the co-ordination and administration of the education programs at designated Merrithew Host Training Centers. Responsibilities include handling the day-to-day facility services and activities associated with growing the revenue for Merrithew hosting and to co-ordinate the pre-, during and post course execution of hosted courses.

Major responsibilities

Customer service

  • Provide superior customer service to new and current Host Training Centers by providing answers to their questions
  • Communicate with facility owners/operators to ensure our students’ needs are met
  • Proactively communicate with facility owners/operators on an ongoing basis to facilitate current and future training needs
  • Assist with providing support to hosting clients and students through liaison with the Marketing & Communications team, and the programming team
  • Other duties as assigned

Hosting coordination and implementation

  1. Before Education Hosting
    • Documents Preparation: Hosting Agreements, IT Agreements
    • Order Creation in EMS
    • Updating Tracker and ensure most up-to-date info
    • Invoicing: Deposits, final payments, exams, makeups, privates
    • Apply payments
    • Send workshop notes to Host Sites upon receiving final payments
    • Send required Paperwork to Host Sites prior to Hosting begins
    • Travel Arrangements:
      • Book flights;
      • Coordinate with sites about ground travel, hotel arrangements, travels, etc.;
      • Visa application: Assist ITs by providing visa letters, necessary guidance of visa process etc.;
      • Connect ITs with Host Sites by setting up group chats;
      • Calculate expense sharing when ITs travel to multiple Host Sites in one trip;
      • Invoice IT Expense to Host Sites prior to IT departure;
      • Prepare IT Brief prior to IT departure
    • Follow up payments weekly: Deposits, final payments, IT Expenses, exams, makeups, privates
  2. During Hosting
    • Provide assistance to ITs during their stay hosting territories
    • Provide ongoing assistance to Host Sites as required
  3. After Hosting
    • Exams/Makeups/Privates: Collecting post documentation and submitting to programming; coordinate and follow up with Programming on exam results
    • Paperwork: Collect hosting Paperwork; follow up missing documents; enter into EMS and issue Completion Letters
    • IT Invoice: Collect, annotate, and submit to Accounting
    • Reports: create and maintain reports

Skills and qualifications

  • 2+ years coordination and customer service experience
  • Post-Secondary Education in Business/Office Administration an asset
  • Critical- ability to multi-task and respond to shifting priorities
  • Time-management, prioritization and organizational skills
  • Advanced user of Excel and other Windows office software; skilled user for CRM software
  • Acute attention to detail; strong listening and interpersonal skills
  • Strong written and verbal communication skills
  • Additional languages, other than English, will be an asset
  • Familiarity and comfort working using social media as communication tool for designated international markets is required, besides email
  • Takes initiative to get things done in a timely fashion
  • Team player
Apply now

Please note

  • Note to Recruiters : Thank you for your interest, but please do not contact us
  • At the present time, we will only consider those applicants who are legally authorized to work in Canada
  • A complete job description will be provided upon request

Merrithew® is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment and selection process, please indicate so by notifying Human Resources.

About Merrithew®

Merrithew, Leaders in Mindful Movement, was co-founded by Lindsay and Moira Merrithew in 1988. For over 30 years they have been dedicated to enriching the lives of others by providing responsible exercise modalities and innovative fitness brands across the globe. Merrithew’s premier Pilates brand, STOTT PILATES®, delivers best-in class Pilates education and media to everyone from avid exercisers, elite athletes, and pre/post-natal clients, to rehab and fitness professionals, and is used by studios worldwide.

Other high-end Merrithew fitness brands include ZEN•GA®, Total Barre®, CORE Athletic Conditioning & Performance Training and Halo® Training. Merrithew has trained over 80,000 students in over 135 countries. Merrithew’s Media Division (MMD) produces print and video-based content for professional and consumer markets.