30 day returns
Within 30 days of receiving your order, this product may be returned for a full refund, exclusive of shipping, provided it is unused and in its original condition. For assistance, email returns@merrithew.com
Warranty
At Merrithew® we craft and source our products with pride, delivering durable and safe to use goods that we stand behind. If you receive a defective product, Merrithew will replace at no cost with proof of purchase. Read our complete warranty terms and conditions
Shipping
Merrithew serves the globe shipping within the US, Canada and many oversea destinations. For orders of large equipment or over $600 in value, a separate shipping quote will be sent to you within 48 hours of your order being placed. We are happy to provide you various standard and express shipping methods options at checkout
Distributor and Resellers territories
Merrithew sells on a direct basis to most countries around the world. To provide better local service, we have partnered with a network of Distributors and Resellers in select countries. Contact your local distributor who will be happy to assist you with your order
Have questions? We’re here to help! Contact us at retail@merrithew.com
Wood materials were once trees, breathing organisms that worked to survive. Every warp, knot, or mineral streak is a testament to a tree’s life, and the years it lived through. Not every piece of Baltic Birch will have patches or streaks, but that doesn’t make it better or worse than the parts that do. The patches do not affect the integrity or quality; the wood stands up to our high-quality standards and is natural and unique. Merrithew will not replace products that may have oval patches, knots, or biscuits as they fall within our quality standards. Please see the examples below for reference.
For our full equipment warranty, see our warranty terms and conditions