How do I know which springs to replace?
If I am replacing Reformer springs, how do I know if I need a Spring Holder?
We advise that springs be replaced every two years on any spring equipment to maintain your warranty and ensure optimal performance of your equipment. For more tips on equipment and maintenance care, download our Large Equipment Inspection & Maintenance Schedule for recommended guidelines and a full checklist.
Why do I need to provide you with the serial number for my equipment?
Spring Holder Replacement Kits will be necessary if you purchased V2 Max®, Pro or SPX® series Reformer before December 2011 and have not replaced your spring holder yet. You do not need to upgrade your spring holder if your Reformer was purchased after December 2011.
If you’re unsure when you purchased your Reformer, you can easily tell by looking at the Spring Holder on your Reformer.
Does your Reformer have…
Molded spring holder
No, an upgrade kit is not required
If you’re still unsure, send us a picture of your spring holder and we’ll let you know if your machine requires a Spring Holder Upgrade. Email your pictures and questions to firstname.lastname@example.org or call 1-800-910-00010800-328-56761-416-482-4050, ext 0907.
How do I find the serial number of my equipment?
Our equipment is serialized for quality control. Tracking the date you replace your springs also allows us to keep you informed of when it’s time to replace your springs to keep your equipment and its warranty in good standing.
After your spring purchase, we will contact you to ensure that we have correctly documented the equipment for which you are replacing the springs.
How do I install my replacement springs?
You can easily find the serial number by referring to your owner’s manual that you received with your equipment or by locating it on the equipment. Refer to the images below for specific locations of the serial number by equipment.
In your owner’s manual
Serial number can be found on the back of your equipment manual
Serial number can be found on the back-end, below the rail on the left side
Note, if you have an At Home SPX® Reformer your serial number may be found on the back left underside of the Reformer rail
Serial number can be found on the bed frame (below the table top) on a corner receptor
Serial number can be found on the chair seat, below the spring sticker
Serial number can be found to the left of the lower horizontal bar
Serial number can be found on the middle support on the backside of the wall unit
Serial number can be found on the top left edge with the number facing the front
Serial number can be found on the end of the mat frame
Still having trouble locating your serial number? Send us a picture of your equipment and we’ll help you identify if it has a factory applied serial number or if your equipment requires a new serial number sticker to be sent with your replacement springs. Email pictures and questions to email@example.com or call 1-800-910-00010800-328-56761-416-482-4050, ext 0907.
How do I calculate a springs’ resistance?
Need guidance on how to replace the springs on your equipment? See our easy to follow installation guide and video for quick and easy spring and spring holder replacement.
Have questions? Contact our springs experts at firstname.lastname@example.org or call 1-800-910-00010800-328-56761-416-482-4050, ext 0907.
See our Spring resistance chart (PDF) for calculation steps