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Sales Coordinator (Bilingual)

Position overview

This bi-lingual position will report to the Senior Sales Manager. The position will be hybrid but irregular meetings at Merrithew corporate office in Toronto. This position will be focused on business development and coordination in territories as appointed by Vice President, Business Development and Strategic Sourcing.

Major responsibilities

Sales support

  • Assist Sales Manager with market research, leads generation and initial qualification before passing pre-qualified leads to sales managers for designated territories
  • Assist Sales Manager with on-board training of new host centres, and coordinate with Marketing team to promote new host centres via email, social media, blogs, etc.
  • Create and maintain sales reports
  • Support Sales Manager with customer meetings and translation if necessary, and contribute to overall customer satisfaction by promptly handling inquires

Hosting coordination and customer service in appointed territories

  • Before Education Hosting:
    • Documents Preparation: Hosting Agreements, IT Agreements
    • Order Creation in EMS
    • Updating Tracker and ensure most up-to-date info
    • Invoicing: Deposits, final payments, exams, makeups, privates
    • Send workshop notes to Host Sites upon receiving final payments
    • Send required Paperwork to Host Sites prior to Hosting begins
    • Travel Arrangements:
      • Book flights;
      • Coordinate with sites about ground travel, hotel arrangements, travel within Japan, etc.;
      • Visa application: Assist ITs by providing visa letters, necessary guidance of visa process etc.;
      • Connect ITs with Host Sites by setting up group chats;
      • Calculate expense sharing when ITs travel to multiple Host Sites in one trip;
      • Invoice IT Expense to Host Sites prior to IT departure;
      • Prepare IT Brief prior to IT departure
    • Follow up payments weekly: Deposits, final payments, IT Expenses, exams, makeups, privates
  • During Hosting:
    • Provide assistance to ITs during their stay hosting territories
    • Provide ongoing assistance to Host Sites as required
  • After Hosting:
    • Exams/Makeups/Privates: Collecting post documentation and submitting to programming; coordinate and follow up with Programming on exam results
    • Paperwork: Collect hosting Paperwork; follow up missing documents; enter into EMS and issue Completion Letters
    • IT Invoice: Collect, annotate, and submit to Accounting

Skills and qualifications

  • Minimum 2 years of work experience in a sales administration or inside sales support role
  • University degree is required
  • Bi-lingual, high proficiency in English and a required second language is a must
  • Advanced user of Excel and other Windows office software; Skilled user for customer relationship management software
  • Excellent interpersonal skills: can thrive in a team setting but doesn’t mind to take initiative to lead a project
  • Superior attention to detail to ensure quality of work
  • Must be comfortable with multi-tasking and able to manage your own schedule efficiently to fit into a client facing environment as well as internal stakeholders
  • Result-driven, take challenges as learning opportunities with a can-do attitude
  • Prior experience with international business is an asset
  • Can legally work in Canada, open to full time in-office work or hybrid work
  • Familiarity and comfort working using social media as communication tool for designated international markets is required, besides email
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Please note

  • Note to Recruiters : Thank you for your interest, but please do not contact us
  • At the present time, we will only consider those applicants who are legally authorized to work in Canada
  • A complete job description will be provided upon request

Merrithew® is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment and selection process, please indicate so by notifying Human Resources.

About Merrithew®

Merrithew, Leaders in Mindful Movement, was co-founded by Lindsay and Moira Merrithew in 1988. For over 30 years they have been dedicated to enriching the lives of others by providing responsible exercise modalities and innovative fitness brands across the globe. Merrithew’s premier Pilates brand, STOTT PILATES®, delivers best-in class Pilates education and media to everyone from avid exercisers, elite athletes, and pre/post-natal clients, to rehab and fitness professionals, and is used by studios worldwide.

Other high-end Merrithew fitness brands include ZEN•GA®, Total Barre®, CORE Athletic Conditioning & Performance Training and Halo® Training. Merrithew has trained over 65,000 students in over 135 countries. Merrithew’s Media Division (MMD) produces print and video-based content for professional and consumer markets.