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Sales Coordinator, Business Development

Position Overview

Reporting to the Senior Manager, Business Development, this role involves a mix of sales, marketing support and customer service skills. The core objectives of this role are to support the Business Development team through lead qualification, logistics and general administration, while managing www.merrithew.com web orders, in-bound customer calls and delivering excellent service to Merrithew™ partners and clients.

Key Responsibilities:

  • Provide support to drive sales through Business Development Team partners to deliver the annual Team Sales Objectives.
  • Coordination of inbound departmental email through www.merrithew.com, social media and tradeshows.
  • Order processing for commercial products on www.merrithew.com, to include freight quotation, payment processing, upselling of products and management reporting.
  • Answering in-bound customer sales calls
  • Responding or escalating customer issues to the Customer Care team.
  • Managing potential leads in CRM, creating leads or opportunities and assigning to sales team for follow up.
  • Maintenance of the CRM Database by updating customer records (address, email, contacts).
  • Providing in-office support, managing demo equipment inventory for trade show advance and onsite sales
  • Providing support to department in the financial area by printing invoices, updating Sage Accpac records for Sales Representatives such as; ship to locations, customer A/P & A/R records, and creating credit notes.
  • Management and coordination of UK orders with Sales Reps, Accounting, Production and our UK facility.
  • Overseeing UK warehouse inventory, providing order recommendations, data entry and management of warehouse replenishment orders.
  • Coordinate and track Studio, UK and general demo sales; track orders and update team sales boards.
  • Generate and distribute Sales and Inventory Reports (e.g. Sales Person Reports, Daily Sales, Monthly Promotion Sales Analysis) and other reports as required.

Skills and Qualifications:

  • 2+ years in a supporting role to sales and customer service teams, with logistics experience handling a range of clients.
  • Superior organizational skills
  • Excellent MS Office (Outlook, Word, Excel, PowerPoint) and presentation proficiency.
  • CRM expertise with data entry and reporting
  • Ability to thrive in a fast-paced, entrepreneurial environment.
  • Excellent communication skills (written and verbal), both in articulating ideas and gathering input from key stakeholders.
  • Additional languages, spoken and written, are a definite asset.

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Merrithew is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment and selection process, please indicate so by notifying Human Resources.

About Merrithew

Merrithew, Leaders in Mindful Movement, was co-founded by Lindsay and Moira Merrithew in 1988. For over 25 years they have been dedicated to enriching the lives of others by providing responsible exercise modalities and innovative fitness brands across the globe. Merrithew’s premier Pilates brand, STOTT PILATES®, delivers best-in class Pilates education and media to everyone from avid exercisers, elite athletes, and pre/post-natal clients, to rehab and fitness professionals, and is used by studios worldwide.

Other high-end Merrithew fitness brands include ZEN•GA®, Total Barre, CORE Athletic Conditioning & Performance Training and Halo® Training. Merrithew has trained over 50,000 students in over 100 countries. Merrithew’s Media Division (MMD) produces print and video-based content for professional and consumer markets.