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Part Time Studio Coordinator

Position Overview

As a part time Studio Coordinator, you will act as a brand ambassador and first point of contact for our dedicated client base. You will be responsible for the day-to-day operations of the Studio, coordinating both client scheduling and education service as well as facilitating retail sales, providing clients with information on our diverse products and services. Reporting to the Studio Supervisor, this role provides exemplary customer service while executing a variety of administrative tasks.

Must be available afternoons and weekends.

Key Responsibilities:

Client Accounts/Customer Service

  • Provide winning customer service over the phone and or via e-mail
  • Assisting in the scheduling and account maintenance of both Private and Group Class clients, including scheduling clients on a monthly basis and selling packages to suit their fitness needs

Instructor & Apprentice Service

  • Assist Instructors and Apprentices by developing their client base and facilitating their scheduling needs
  • Pull and return client files for Instructor use on a daily basis; produce daily Instructor Schedule

Retail Sales

  • Provide all interested parties with helpful product knowledge for all retail items.
  • Execute merchandise sales.
  • Maintain visual displays and stock.
  • Place and receive inventory orders; manage out-of-stock orders and customer follow-ups.

Studio Maintenance & Cleanliness

  • Oversee studio maintenance and liaise with building management to solve maintenance issues
  • Equipment maintenance checks
  • Ensure that the studios, washrooms, and change room facilities are kept stocked, clean and in working order.
  • Studio supply ordering

Skills and Qualifications:

Previous administrative experience in the health and wellness industry.

Customer Service

  • Winning personality with a genuine drive and enthusiasm promoting health and fitness
  • Previous experience in Client Relationship Management and retail sales
  • Exceptional verbal and written communication skills with a proven record of building and maintaining long-term customer relations

Administrative Technical Skills

  • Self-motivated worker with the ability to work alone or with team members.
  • High attention to detail with proven ability to multitask
  • Demonstrated ability to work with MS Office Suite, most importantly Excel, Outlook and Word
  • Experience working with Scheduling and POS software – Mindbody Online Scheduling (MBO) system/CRM software knowledge an asset

Education

  • High School Diploma; post-secondary Education in Business/Office Administration an asset.

Apply for job

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Merrithew is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment and selection process, please indicate so by notifying Human Resources.


About Merrithew

Merrithew, Leaders in Mindful Movement, was co-founded by Lindsay and Moira Merrithew in 1988. For over 25 years they have been dedicated to enriching the lives of others by providing responsible exercise modalities and innovative fitness brands across the globe. Merrithew’s premier Pilates brand, STOTT PILATES®, delivers best-in class Pilates education and media to everyone from avid exercisers, elite athletes, and pre/post-natal clients, to rehab and fitness professionals, and is used by studios worldwide.

Other high-end Merrithew fitness brands include ZEN•GA®, Total Barre, CORE Athletic Conditioning & Performance Training and Halo® Training. Merrithew has trained over 50,000 students in over 100 countries. Merrithew’s Media Division (MMD) produces print and video-based content for professional and consumer markets.