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Inside Sales Representative

Position Overview

This multi-tasking role includes the daily processing of all www.merrithew.com web orders, answering in-bound sales and customer service calls, confirming international and domestic freight quotes and growing a roster of direct account business.

Key Responsibilities:

B2C Sales & Customer Service

  • Completing www.merrithew.com web orders and shipping confirmations; reaching out to potential web customers whose transactions may not have been finalized
  • Answering in-bound calls and responding to messages; providing timely and tailored product information to clients
  • Providing exceptional customer service to ensure customer satisfaction and conflict resolution
  • Processing returns and issuing credit memos
  • Tracking customer service issues in CRM
  • Processing orders for event-specific sales programs (Friends & Family, etc.)
  • Monitoring several reports including: open orders, unprocessed web orders, web orders not shipped & invoiced, opportunities and shipping priorities
  • As part of the Retails Sales and CSR team, providing (and receiving) account coverage during absences

B2B Sales & Business Development

  • Following up and selling to direct accounts and processing in-bound orders
  • Keeping up-to-date account/lead information in CRM including up-to-date product and price lists
  • Following up on leads assigned in CRM
  • Cold-calling new channel segments (e.g. physiotherapists, schools, YMCAs, Yoga Studios, etc.)
  • Assisting in developing/compiling information packages and sending promotional product orders; participate in tradeshows as requested
  • Assisting with market research and competitive data analysis

Administration

  • Working with Customer Service, Finance and IT to set up and successfully sell product into new accounts
  • Assigning and following up with trade show leads
  • Monitoring and preparing sales reports; assist with data clean-up etc…as required
  • Other duties as required

Skills and Qualifications:

  • Post-secondary education and 2 years of phone sales and customer service experience
  • Proven ability to meet and exceed sales targets
  • Knowledge of CRM, ACCPAC and Edisoft Merchant an asset
  • Detail-oriented with excellent accuracy in entering PO information, shipping addresses, tracking numbers
  • Superior organizational skills, with the ability to prioritize and handle multiple tasks and deadlines
  • Ability to work well under pressure, demonstrating a sense of urgency
  • Effective communication skills, verbal and written
  • Intermediate MS Excel, Word, PowerPoint
  • Bilingual or second language would be an asset

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Merrithew is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment and selection process, please indicate so by notifying Human Resources.


About Merrithew

Merrithew, Leaders in Mindful Movement, was co-founded by Lindsay and Moira Merrithew in 1988. For over 25 years they have been dedicated to enriching the lives of others by providing responsible exercise modalities and innovative fitness brands across the globe. Merrithew’s premier Pilates brand, STOTT PILATES®, delivers best-in class Pilates education and media to everyone from avid exercisers, elite athletes, and pre/post-natal clients, to rehab and fitness professionals, and is used by studios worldwide.

Other high-end Merrithew fitness brands include ZEN•GA®, Total Barre, CORE Athletic Conditioning & Performance Training and Halo® Training. Merrithew has trained over 50,000 students in over 100 countries. Merrithew’s Media Division (MMD) produces print and video-based content for professional and consumer markets.