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E-Commerce & Sales Support Specialist, Retail

Position overview

This position is responsible for processing 3rd party EDI and manual orders, specific accounts include: Amazon.ca, Amazon.com,Target.com and Walmart.ca and some coverage on www.merrithew.com, as required. Along with processing EDI orders, this position is accountable for maintaining Third Party E-commerce platforms with updated content, pricing and inventory. This is a high-volume, multi-tasking position that requires flexibility, patience, professionalism and a high degree of accuracy. This requires a self-motivated, organized and dynamic team player who offers exceptional customer service and enjoys helping others. This role is currently remote, but will be evaluated again within the next few months and will likely move into a hybrid (home/office) position.

Major responsibilities

E-Commerce & Sales Support Specialist

  • Processing third party purchase orders through EDI systems daily and providing advanced shipment notifications (ASNs) and invoices for various accounts
  • Maintaining third-party partner account files by updating customer information, pricing, new product submissions and product descriptions as required
  • Managing all partner site maintenance projects, inventory and uploading images and video clips
  • Providing coverage, as required, to process www.merrithew.com orders including inbound calls and emails
  • Providing exceptional customer service to ensure customer satisfaction and conflict resolution, including but not limited to, mis-shipments, late shipments, damages, defectives, returns, invoicing issues and late payments
  • Processing returns and issuing credit memos; tracking issues in CRM
  • Tracking compliance charges by account to ensure we are complying with regulations and identifying areas for improvement or streamlined processes
  • Liaising with the Logistic and the Shipping team to ensure orders are shipping in a timely manner
  • Providing timely customer service and product information to clients via phone or e-mail

Sales Support

  • Monitoring and preparing sales reports
  • Submitting project requests; assisting with competitive reviews and market research for sales opportunities
  • Following up on Retail-specific trade show leads
  • Supporting day-to-day execution of Sales & Marketing initiatives by providing administrative support to the Retail team, including but not limited to travel arrangements, sending samples to clients, PowerPoint presentations, sales kits, and assisting with tradeshows
  • Meeting with Retail Sales managers to discuss all ongoing projects and sales goals for each account
  • Required to be available to work on certain holidays throughout the year, based on business needs and a rotational schedule
  • Other duties as required

Skills and qualifications

  • A minimum of 3-5 years’ order processing, customer service and sales support experience; post-secondary education or equivalent work experience
  • Very strong attention to detail. Excellent accuracy in entering order information, shipping addresses, tracking numbers
  • Familiarity with EDI and different Retail platforms (i.e. Walmart, Target and Amazon)
  • Knowledge of CRM, Sage300, Commerce Hub and Edisoft Merchant an asset
  • Superior organizational skills and the ability to prioritize and handle multiple tasks and deadlines; works well under pressure and has a sense of urgency
  • Ability to handle interruptions and changing priorities
  • Effective communication skills, verbal and written
  • Pro-efficient in computer skills, with extensive knowledge of Microsoft Excel, Word and PowerPoint
  • Bilingual or second language would be an asset
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Please note

  • Note to Recruiters : Thank you for your interest, but please do not contact us
  • At the present time, we will only consider those applicants who are legally authorized to work in Canada
  • A complete job description will be provided upon request

Merrithew® is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment and selection process, please indicate so by notifying Human Resources.


About Merrithew®

Merrithew, Leaders in Mindful Movement, was co-founded by Lindsay and Moira Merrithew in 1988. For over 30 years they have been dedicated to enriching the lives of others by providing responsible exercise modalities and innovative fitness brands across the globe. Merrithew’s premier Pilates brand, STOTT PILATES®, delivers best-in class Pilates education and media to everyone from avid exercisers, elite athletes, and pre/post-natal clients, to rehab and fitness professionals, and is used by studios worldwide.

Other high-end Merrithew fitness brands include ZEN•GA®, Total Barre®, CORE Athletic Conditioning & Performance Training and Halo® Training. Merrithew has trained over 65,000 students in over 135 countries. Merrithew’s Media Division (MMD) produces print and video-based content for professional and consumer markets.