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Coordinator, Hosting (Mandarin and English Speaking)

Position overview

(Please note: This role is currently remote due to COVID-19. This will be re-evaluated in approximately 6 months’ time.)

Provide superior customer service and flawless execution in the co-ordination and administration of the education programs at designated Merrithew Host Training Centers. Responsibilities include handling the day-to-day facility services and activities associated with growing the revenue for Merrithew hosting and to co-ordinate the pre, during and post course execution of hosted courses.

Major responsibilities

Customer service

  • Provide superior customer service to new and current Host Training Centers by providing answers to their questions
  • Communicate with facility owners/operators to ensure our students’ needs are met
  • Proactively communicate with facility owners/operators on an ongoing basis to facilitate current and future training needs
  • Assist with providing support to hosting clients and students by liaising with the Marketing & Communications team, and Programming team
  • Issue Hosting agreements, handle invoices, update hosting trackers, book exams, update Education Management Systems (EMS) and book travel for Instructor Trainers (ITs)

Coordination and implementation

  • Plan and execute the post-sale details of hosting, secure course dates, book Instructor Trainers, Hosting agreements, handle invoices, process payments, post courses on the website, plan Instructor Trainers’ travel arrangements, manage Instructor Trainer agreements, provide course documents to Instructor Trainers prior to the course, order course materials when needed and ensure they have been shipped within designated timelines
  • Manage host site status reports to ensure all needs are met for a successful hosting and learning experience for all students
  • Act as a facility resource for current host site inquiries regarding courses, workshops and Continuing Education programs/events
  • Submit relevant details for the communication and promotion of courses, workshops and Continuing Education requirements
  • Collect all post-course documents, attendance lists, Instructor declarations, and ensure attendees are entered into the database (EMS) to generate completion letters
  • Other duties as assigned

Skills and qualifications

  • 2+ years of coordination, customer service and office administration experience; preferably in a fitness related field
  • Post-Secondary Education in Business/Office Administration an asset
  • Bilingual English and Chinese (Mandarin), spoken and written, is a must. Additional languages, including Japanese or Russian, will be an asset
  • Ability to multi-task and adapt to changing priorities
  • Strong time-management, prioritization and organizational skills
  • Strong computer skills in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Filemaker Pro (order entry), and CRM
  • Acute attention to detail
  • Strong listening and interpersonal skills
  • Strong written and verbal communication skills
  • Ability to take initiative in order to get things done in a timely fashion
  • Ability to work effectively as part of a team or independently
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Please note

  • Note to Recruiters : Thank you for your interest, but please do not contact us
  • At the present time, we will only consider those applicants who are legally authorized to work in Canada
  • A complete job description will be provided upon request

Merrithew is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment and selection process, please indicate so by notifying Human Resources.

About Merrithew

Merrithew, Leaders in Mindful Movement, was co-founded by Lindsay and Moira Merrithew in 1988. For over 30 years they have been dedicated to enriching the lives of others by providing responsible exercise modalities and innovative fitness brands across the globe. Merrithew’s premier Pilates brand, STOTT PILATES®, delivers best-in class Pilates education and media to everyone from avid exercisers, elite athletes, and pre/post-natal clients, to rehab and fitness professionals, and is used by studios worldwide.

Other high-end Merrithew fitness brands include ZEN•GA®, Total Barre®, CORE Athletic Conditioning & Performance Training and Halo® Training. Merrithew has trained over 60,000 students in over 135 countries. Merrithew’s Media Division (MMD) produces print and video-based content for professional and consumer markets.