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Certification Coordinator, Education Programming

Position overview

(Please note: This role is currently remote due to COVID-19. This will be re-evaluated in approximately 6 months’ time.)

The Education Programming Certification Coordinator is to be the main contact internally and externally with all Merrithew certification administrative needs. Responsibilities include the administration and exceptional support to Merrithew students, Certified Instructors and Training Centers throughout the certification process. The Certification Coordinator also ensures timely and accurate examination results are delivered to students. This role reports to the Manager, Education Programming.

Major responsibilities

  • Coordination of proctored exams with students and assigned proctor. Ensure students and proctor receive accurate and timely information. Ensure exam paperwork is sent on time to the proctor prior to student’s exam
  • Ensure Internal exam records and trackers of all Merrithew exams including Corporate Training Center (CTC), LTC, Hosted and Proctored are recorded accurately and filed to be marked with assistance from fellow Education team members
  • Mark written examinations correctly and efficiently, and when required assign exams to be marked by Internal Instructor Trainers
  • Enter all Exam results in Merrithew EMS accurately, send exam result letters and certificates to students. Exam results should be sent out within 3-4 weeks of the examination date or dependent on when head office receives the exam
  • Manage the Exams@ email inbox
  • Review Instructor Trainer and/or Student video submissions to ensure all content is viewable prior to assigning, coordination with relevant internal teams
  • Update student/instructor qualifications when required, such confirmation of completion of the STOTT PILATES® Injuries and Special Populations Course, and send Full Certification results letters and certificates
  • Provides support to students and Certified Instructors with additional course/exam/education questions
  • Assist internal and external partners with general inquiries
  • Assist internal teams with student qualifications, eligibility and exam inquiries
  • Complete invoicing, payment processing and Tracking for Hard Copy Certificate requests
  • Outreach to Students completing exams at the Corporate Training Center for permission to film practical portions of exam for internal training purposes
  • Provide administrative support to the Corporate Training Center, Education Services, Education Sales and Toronto Merrithew Studio as required
  • Back up assistance for General Merrithew reception line and redistribute to appropriate team members as required
  • Identify possible Instructor Trainer candidates based on examination results
  • Other projects/duties as assigned. Expectation to be a team player and assist team members when needed to help the betterment of the overall Education Department

Skills and qualifications

  • University or College Degree in Business Administration and/or a related field
  • Minimum of 1-2 years Administration/ Customer Service experience
  • Strong project and time management skills with demonstrated success working under pressure and adhering to deadlines
  • Strong analytical and problem-solving skills
  • Strong attention to detail and highly organized
  • Ability to manage a large volume of different tasks efficiently
  • An energetic, go-getter attitude with strong work ethic and professionalism
  • Excellent skills in Excel, PowerPoint, Word, Outlook, Filemaker Pro or other database system
  • Additional languages, spoken and written, are a definite asset
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Please note

  • Note to Recruiters : Thank you for your interest, but please do not contact us
  • At the present time, we will only consider those applicants who are legally authorized to work in Canada
  • A complete job description will be provided upon request

Merrithew is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment and selection process, please indicate so by notifying Human Resources.

About Merrithew

Merrithew, Leaders in Mindful Movement, was co-founded by Lindsay and Moira Merrithew in 1988. For over 30 years they have been dedicated to enriching the lives of others by providing responsible exercise modalities and innovative fitness brands across the globe. Merrithew’s premier Pilates brand, STOTT PILATES®, delivers best-in class Pilates education and media to everyone from avid exercisers, elite athletes, and pre/post-natal clients, to rehab and fitness professionals, and is used by studios worldwide.

Other high-end Merrithew fitness brands include ZEN•GA®, Total Barre®, CORE Athletic Conditioning & Performance Training and Halo® Training. Merrithew has trained over 60,000 students in over 135 countries. Merrithew’s Media Division (MMD) produces print and video-based content for professional and consumer markets.