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Admin Coordinator, Global Hosting

Position overview

Provide superior flawless execution in the co-ordination and administration support for the Global Hosting Department of the company. Responsibilities focus on back-end support of Coordinators, Hosting, that are handling the day-to-day facility services and activities associated with growing the revenue for Merrithew® hosting.

Major responsibilities

Coordination and implementation

  • Collect all post-course documents, attendance lists, Instructor declarations, and ensure attendees are entered into the database (EMS) to generate completion letters
  • Collecting Instructor Trainer’s Invoices, checking the accuracy before submitting to Accounting for the invoice getting paid in a timely manner
  • Collecting Exams from Host Sites and/or Instructor Trainers and submitting to the Education Programming team; coordinate and follow up with Programming on exam results
  • Working on other EMS tasks, including maintaining course & IT assigned Info on Merrithew’s Website, setting up new accounts, training locations etc.
  • Managing the Global Hosting department payment process, including in bound host sites’ deposits and final payments against the company’s education management system
  • Coordinating with cross functional departments within the company where necessary, including Marketing, Commercial sales, Education Programming, Education Services, etc.
  • Other duties as assigned

Customer service

  • Provide superior customer service Host Training Centers by providing post course materials/ paper works, and issuing completion letters in a timely manner
  • Proactively communicate with Instructor Trainers, facilitating them with the IT invoices processed in a reasonable timeline

Skills and qualifications

  • 2+ years of coordination, customer service and office administration experience; preferably in a fitness related field
  • Post-Secondary Education in Business/Office Administration an asset
  • Bi-lingual English and additional proficiency in Asian languages is an asset
  • Ability to multi-task and adapt to changing priorities
  • Strong time-management, prioritization and organizational skills
  • Strong computer skills in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Filemaker Pro (order entry), and CRM
  • Acute attention to detail
  • Strong interpersonal skills
  • Strong written and verbal communication skills
  • Ability to take initiative in order to get things done in a timely manner
  • Ability to work effectively as part of a team or on their own
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Please note

  • Note to Recruiters : Thank you for your interest, but please do not contact us
  • At the present time, we will only consider those applicants who are legally authorized to work in Canada
  • A complete job description will be provided upon request

Merrithew® is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment and selection process, please indicate so by notifying Human Resources.


About Merrithew®

Merrithew, Leaders in Mindful Movement, was co-founded by Lindsay and Moira Merrithew in 1988. For over 30 years they have been dedicated to enriching the lives of others by providing responsible exercise modalities and innovative fitness brands across the globe. Merrithew’s premier Pilates brand, STOTT PILATES®, delivers best-in class Pilates education and media to everyone from avid exercisers, elite athletes, and pre/post-natal clients, to rehab and fitness professionals, and is used by studios worldwide.

Other high-end Merrithew fitness brands include ZEN•GA®, Total Barre®, CORE Athletic Conditioning & Performance Training and Halo® Training. Merrithew has trained over 80,000 students in over 135 countries. Merrithew’s Media Division (MMD) produces print and video-based content for professional and consumer markets.