Merrithew Health & Fitness
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Terms & Conditions for Merrithew Health & Fitness™ Products


PRODUCTS AND ORDER TERMS & CONDITIONS


1) ORDER ACCEPTANCE

The Terms & Conditions applicable to your purchase are those provided at the time of sale with your order. Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

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2) RETURNS

Please note that we can only process returns and refunds for items purchased directly from Merrithew Health & Fitness™.

If you have purchased products through a reseller, you will need to deal with the retailer, reseller or distributor directly. All authorized returns must include an RA (Return Authorization) number. For our complete Return and Refund Policy, see http://www.merrithew.com/support/returns

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3) PRICE INFORMATION


While Merrithew.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Merrithew.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Merrithew.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Merrithew.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

We strive to provide you with the best prices possible on Merrithew.com as well as in our stores. However, sometimes a price online does not match the price in a store or on another web site. Prices and availability are subject to change without notice.

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4) QUANTITY LIMITS & DEALER SALES


Merrithew.com reserves the right to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same Merrithew.com account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer email and/or billing address provided should such limits be applied. Merrithew.com also reserves the right to prohibit sales to dealers. If you are interested in purchasing multiple quantities of items for a corporation or institution, please contact us by email at sales@merrithew.com.

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5) COLORS


We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. If you are considering ordering custom upholstery, please contact us for a sample swatch chart.

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6) SHIPPING AND FREIGHT POLICY


UPON DELIVERY, PLEASE INSPECT YOUR ORDER AND NOTE ANY SHIPPING DAMAGE TO THE OUTER BOX/SKID ON THE CARRIER'S WAYBILL PRIOR TO SIGNING FOR RECEIPT OF THE ORDER.

If you appoint someone to sign for your order on your behalf, please ensure that they are aware of this requirement and are over 18 years of age.

WE WILL NOT BE RESPONSIBLE FOR DAMAGE TO YOUR ORDER THAT IS NOT REPORTED AND NOTED ON THE WAYBILL.

IMPORTANT: Please use care when opening your freight. Box cutters should not be used due to potential damage to upholstered parts on your equipment.

ANY DAMAGE TO PRODUCT OR MISSING/INCORRECT ITEMS MUST BE REPORTED WITHIN FIVE BUSINESS DAYS OF RECEIPT.

For our full Shipping and Freight Policy, please refer to http://www.merrithew.com/support/shipping.

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7) WARRANTY

The Company warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms outlined here: http://www.merrithew.com/support/warranty.

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HEALTH & SAFETY CAUTION


Consult a physician before starting any exercise program. Discontinue exercise immediately if you experience pain or discomfort. Improper use of exercise equipment may cause serious injury.

Use Merrithew Health & Fitness™ equipment (including the STOTT PILATES® line of  equipment only after "use and safety" training by certified instructors. By choosing to use MH&F equipment, you and your clients and patients assume the sole responsibility for its proper use.

You agree to release, indemnify, and hold harmless all retailers, distributors, and manufacturers for injuries resulting from your unsafe or improper use of MH&F equipment.

To prevent unsafe or improper use of MH&F equipment, please read all assembly information thoroughly and follow the directions carefully.
  • MH&F equipment and its components are subject to wear and stress.
  • Proper maintenance and timely replacement of your equipment or component parts is your responsibility.
  • Consult your user’s manual to determine when to replace parts.
PRODUCT SAFETY

You further agree that you understand and accept the following warnings and cautions as they relate to A) Merrithew Health & Fitness™ video and DVD exercise programs and B) Merrithew Health & Fitness™ exercise products:

A) STOTT PILATES DVD exercise programs


Any video programs produced and sold by Merrithew Health & Fitness™ are fully protected under the laws of copyright and trademark. Any unauthorized duplication, exhibition, distribution or other use of this program, or any part thereof, without prior written consent is strictly forbidden by law, including United States federal law. Violators will be prosecuted to the maximum extent of the law. Please note the following important cautions before using any Merrithew Health & Fitness™ (including but not limited to STOTT PILATES, ZEN•GA™ or CORE™ exercise programs or product) ; and note that not all exercises are suitable for everyone, and any exercise program may result in injury. Consult with your doctor before embarking on a MH&F exercise program or any other exercise program. To reduce the risk of injury, never force or strain during exercise. If you experience pain or discomfort during exercise, stop immediately and consult your doctor. Certain special cautions apply to this or any other exercise program. For example, women who are menstruating should not practice inverted poses, back bends, or vigorous standing poses. Pregnant women should not practice twists or any abdominal tightening poses. Other special cautions may apply to individuals with specific health issues. For that reason, you should consult your doctor to find out if special restrictions apply to you. The creators, producers, performers, participants and distributors of MH&F programs cannot guarantee that the programs are safe and proper for every individual. For that reason, all MH&F programs are sold without warranties or guarantees of any kind. Any liability, loss or damage in connection with MH&F programs, including but not limited to any liability, loss or damage resulting from the performance of the exercises demonstrated here, or the advice and information given here, is expressly disclaimed.

B) STOTT PILATES exercise products


Please note the following important warning regarding the use of STOTT PILATES® exercise equipment and exercise equipment in general:

Warning improper use of exercise equipment may cause serious bodily injury. To reduce risk of injury, please read the following:
  • Before starting any exercise program, consult a physician.
  • Before using the equipment, read and follow relevant safety instructions and obtain thorough instruction from a qualified trainer.
  • Use equipment only for intended exercises.
  • Make sure the equipment is properly adjusted for your size and ability level.
  • Stop exercising if you experience chest pain, feel faint, have difficulty breathing or experience musculoskeletal discomfort.
  • Keep body, hair and clothing free from all moving parts.
  • Do not use if equipment appears worn, broken or damaged. Do not attempt to repair equipment yourself.
  • Do not allow children to use or be around equipment without adult supervision.  

PROBLEMS, QUESTIONS & SUGGESTIONS


If you have any problems or concerns with your order, or suggestions that will help us improve our shopping experience or products, please contact our Retail Sales Team toll-free in North America at 1-800-910-0001, toll-free in the U.K. at 0800-328-5676 or 416-482-4050. One of our Representatives will be happy to assist you.

If you have a question about our Terms & Conditions, please email us at: privacy@merrithew.com

If you need special assistance or would like to review information about our policy on Accessibility Standards, please see http://www.merrithew.com/support/accessibility.

Merrithew Health & Fitness™, 2200 Yonge Street, Suite 500, Toronto, Ontario, Canada M4S 2C6.