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Mindful Movement World Tour 2013

Sales Support & Customer Service Representative


Company Overview

Merrithew Health & Fitness™ is dedicated to building high-caliber, multi-disciplinary fitness brands for people of all ages, levels of fitness and abilities. For over 20 years, Lindsay and Moira Merrithew have built their business on the philosophy that effective and responsible exercise is the foundation to a better lifestyle. STOTT PILATES®, Merrithew's premier Pilates brand, delivers high-caliber education with over 33,000 students trained from more than 105 countries. Their other high-end fitness brands include CORE Athletic Conditioning & Performance Training and ZEN•GA™ which is a unique blend of the foundational principles of STOTT PILATES®, Yoga and Dance.  For more information please visit www.merrithew.com.    

Position Overview

This position provides support to two account managers in the Retail Sales department and their key accounts including: Forzanis.com, Physical Company, The Marmaxx Group, Walgreens.com, Gilt Group, AEC, and more. This multi-functioning position involves order processing, customer service, administrative support, and maintaining partner databases and communications. It is a high-volume, multi-tasking position that requires flexibility, persistence, professionalism and a high degree of accuracy. We require a self-motivated, organized and dynamic team player who enjoys working in a fast-paced environment.


Key Responsibilities

Order Entry / Customer Service

  • Processing purchase orders daily and providing advanced shipment notifications (ASNs) for various accounts
  • Providing exceptional customer service to ensure customer satisfaction and conflict resolution, including but not limited to, mis-shipments, late shipments, damages, defectives, returns, invoicing issues and late payments
  • Liaising with our manufacturing plant and sales reps to ensure their key account orders are shipping in a timely manner
  • Answering in-bound phone calls and helping B2C clients with orders and providing shipping quotes and information
  • Performing web processing and other account entry coverage, when necessary

Administrative

  • Maintaining partner account files by updating customer information, pricing, new product submissions and product descriptions as required
  • Working with IT department on new account EDI set up, SKU and product info set up and all other requirements needed to sell into new accounts.
  • Managing all partner site maintenance projects, inventory and uploading images and video clips
  • Processing account deductions and issuing credit memos on a weekly basis.
  • Tracking compliance charges by account to ensure we are complying with regulations and identifying areas for improvement or streamlined processes
  • Working with the Art Department to ensure projects are completed and delivered on time
  • Assisting with competitive reviews and market research for sales opportunities
  • Preparing Sales & Marketing reports as required.
  • Supporting day-to-day execution of sales & marketing initiatives by providing administrative support to the Retail team, including but not limited to travel arrangements, sending samples to clients, power point presentations, sales kits and assisting with tradeshows.
  • Other duties as required

 


Skills and Qualifications:

  • A minimum 2-3 years order entry, customer service and administrative experience
  • Very strong attention to detail.  Excellent accuracy in entering PO information, shipping addresses, tracking numbers
  • Superior organizational skills, with the ability to prioritize and handle multiple tasks and deadlines, works well under pressure and has a sense of urgency
  • Familiarity with EDI and different retail platforms considered an asset
  • Effective communication skills, verbal and written.
  • Intermediate MS Excel, Word, PowerPoint
  • Post secondary education or equivalent work experience
  • Bilingual (French language skills) would be an asset

To Apply:


If you feel this describes you, please email your cover letter, resume and salary expectations to jobs@merrithew.com. We thank all applicants, however, only those being considered will be contacted

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