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Merrithew Health & Fitness™ (MH&F) is a name synonymous with the highest quality and finest manufacturing materials in the health and fitness industry. The company’s philosophy is that effective and responsible exercise is the foundation for a better lifestyle – no matter what age or fitness ability. Through its fitness brands STOTT PILATES®, ZENGA™, CORE™ and Total Barre™, MH&F provides high-caliber equipment, education and media to studios and fitness facilities worldwide. MERRITHEW ENTERTAINMENT produces print and video-based content for the professional and consumer markets. 

Position Overview

As a key member of the education sales team you will be the primary contact for many of the students seeking fitness education from Merrithew Health & Fitness. In this role you provide superior customer service and flawless execution in the co-ordination and administration of the education programs for the flagship Toronto Corporate Training Center.  Responsibilities include handling the day-to-day client/student services and activities associated with growing the revenues for the MHF hosting, generating enrollments and to co-ordinate the pre, during and post course execution.  The days and hours of work are Monday to Friday from 8:30am a.m. to 5:00 p.m. This role reports to the Vice-President, Education Sales.

Key Responsibilities:

Business Planning & Sales

  • Responsible for striving to reach revenue sales and contribution goals of the Corporate Training Center in Toronto, by increasing education attendance to meet annual revenue goals.
  • Assist in the implementation of sales and marketing strategies to increase client/student enrolment, participation and retention in courses and workshops at the Corporate Training Centers
  • Assist Vice President, Education Sales  in the planning, promotion, implementation & tracking all approved courses and workshops offered,
  • Assist in Analyzing the current programs and workshops offered at the Corporate Training Center and make recommendations for continuous improvement based on student feedback

Customer Service

  • Act as a client/student advisor for inquiries regarding education path for inquires’ needs including; schedule of courses and fees, course materials, examination, and continuing education, for the Toronto Corporate Training Center.
  • Efficiently and accurately respond to education inquires in a reasonable response time; via telephone, fax, and email and direct calls to appropriate as needed to enroll students in courses and workshops, book exams, and private sessions.
  • Maintain a leads management system for all potential inquires for Toronto location, with means to follow up on all educations leads for future education opportunities at the Corporate Training Centers both from prospective students, and STOTT PILATES Certified and trained instructors.
  • Follow up with course registers pre, during and post course to ensure they are satisfied with their learning experience.

Implementation

  • Assist with recommendations to plan and implement education programs for the Toronto Corporate Training Centers 6 months to 1 year in advance.  (subject to changes as needed)
  • Communicates with Education Program Development team and Studio Manager to execute the education scheduled for the Corporate Training Center in Toronto including Instructor Trainers, required equipment and studio space requirements.
  • Maintain education calendars for Toronto Corporate Training Centers that include but not limited: locations and dates, enrollment status, Instructor Trainer assignment, website and sell sheets, equipment check list, course material, and student welcome packets.
  • Ensure the administration of all education scheduled are executed from plan date to finish for Toronto Corporate Training Centers; data base information including student and instructor information, education quotations and orders, processing of applications, course deposits and payments
  • Review all promotional communication materials including course application forms, and education sell sheets/communication sheets
  • Assist in the communication and promotion of courses, workshops in the monthly e-newsletter, necessary e-blasts and on the website
  • Inventory Management of course materials
  • Provide post course service support to the Education Sales Team by collecting all post course documents; attendance list, Instructor Agreements, and entering attendees into filemaker to generate completion letter, or when appropriate assign projects to Administrative Assistant.
  • Enroll Instructor Trainers and candidates with the approval of their attendance by Program Directors for Instructor Trainer Courses.

Required Skill Set:

  • 2-3 years customer service experience 
  • 2-3 years coordinating, scheduling and planning education courses 
  • Strong interpersonal and communication skills
  • Ability to multi-task and respond to shifting priorities
  • Time-management, prioritization and organizational skills
  • Strong computer skills in Microsoft Office, Filemaker Pro
  • Strong analytical and problem solving skills
  • Attention to detail
  • Knowledge of fitness industry educational programs a plus

If you believe this describes you, please send your cover letter, resume and salary expectations to jobs@merrithew.com. We thank all applicants, however, only those selected for an interview will be contacted.